Frequently Asked Questions

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  1. How do I make changes in my shipping or billing information?

    If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

  2. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. Please review those items, as these terms apply to duplicate items as well. In addition, completed orders are listed on your account under MY ORDERS & SUBSCRIPTIONS.

  3. How do I cancel my subscription?

    To cancel a subscription, you must start a conversation with us here. To allow adequate time for us to process subscription orders, we ask that you please do not cancel in our administrative blackout period between the 16th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you have a month-to-month subscription and you request to cancel between the 11th through the 19th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!

  4. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the product before agreeing to a longer commitment.

  5. When can I skip a clutch?

    If you choose to skip the new clutch being revealed on the 16th, you must select this option before 11:59PM ET on the 15th - before the clutch is revealed. If you choose to skip the next month’s clutch, you may do so between the 16th - 15th of the next month.

  6. What happens when I complete my initial subscription commitment? Is my subscription ongoing?

    Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly clutch until you contact us to cancel. Your subscription will continue on a month-to-month basis at the rate you initially signed up with. This policy is implemented as an extension of gratitude for our loyal customers by offering an extended discounted rate. If you wish to cancel following final shipment within your initial commitment, we simply ask that you notify us via conversation

    For information regarding cancellation prior to the completion of your commitment, please refer to “Can I cancel my subscription?” located in this FAQ thread.

  7. I haven't received my order.What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

    Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.