Get Answers Fast
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
How do I update my credit card?
You can update your information through your account. Just click on “update” under your payment method.
When will I be billed for my subscription each month?
For new subscriptions, your credit or debit card will be billed immediately, and you will receive the current clutch. All future charges will occur on the 20th of each month.
When will my order ship?
Subscription orders ship out on the 20th of each month (or the next business day). For questions regarding delivery times to your location please refer to our shipping policy page shipping policy page.
I never received my order. What now?
Please reach out to our Customer Service team here. Domestic packages are deemed "lost" after 30 days from shipment date. Canada and International packages are deemed “lost” after 45 days from shipment date. Singapore and Malaysia have a special exemption of 60 days and Brazil has a 120-day exemption. Packages are not considered "lost" until after the posted date. More shipping information can be found on our shipping page.
What is the return policy?
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. Please review those items, as these terms apply to duplicate items as well. In addition, completed orders are listed on your account under MY ORDERS & SUBSCRIPTIONS.
How do I cancel my subscription?
To cancel a subscription, you must start a conversation with us here. To allow adequate time for us to process subscription orders, we ask that you please do not cancel in our administrative blackout period between the 16th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel between the 11th through the 19th of the month, there will be a $15 cancellation fee. After your subscription order has shipped on the 20th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Our customer experience team is more than happy to answer any questions or concerns you may have regarding the above policies!
I have a subscription. Do I need to manually place my order each month?
No - we'll take care of that for you! Purchase all the extra goodies that you desire, but please do not purchase the monthly kit unless you want duplicates. Upon checkout, your account will be charged for the first month of your subscription. Each month thereafter, your subscription will be billed on the 20th of the month. Each month, a new clutch and various flair designs will be revealed on the 16th at 10am ET. You have until the 19th at 11:59PM EST to add flair to your box at no additional shipping charge. Cancellation of month-to-month subscriptions during our administrative/shipping blackout period between the 11th of the month through the 19th of the following month will result in a $15 cancellation fee.
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the product before agreeing to a longer commitment.
When can I skip a clutch?
If you choose to skip the new clutch being revealed on the 16th, you must select this option before 11:59PM ET on the 15th - before the clutch is revealed. If you choose to skip the next month’s clutch, you may do so between the 16th - 15th of the next month.
I forgot to skip before the 16th of the month, now what?
If you do not skip before 11:59pm ET on the 16th of the month, you may choose to cancel your subscription, but will be charged a cancellation fee of $15. You cannot skip the current clutch between the 16th - 20th of the month. Returns and refunds cannot be issued for forgotten skips.
What if I change my mind after I schedule to skip a month?
If you change your mind and want to receive the "skipped" clutch, simply cancel your skip before 11:59pm ET on the 19th.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!
Meet your customer service team
Lover of all things washi tape.
Loves all things fashion & music.
Loves dry shampoo and hitting the snooze.